7-Day Replacement Policy

If your product arrives faulty, or stops working under normal use within 7 days of delivery, we will replace it free of charge.

Message us within 7 days of the date your parcel was delivered, quoting your order number.
Send a short video or clear photos showing the fault.
Once confirmed, we arrange collection and send out a replacement.

Physical damage caused after delivery: cracks, dents, bends, cut or frayed cables, crushed or bent connectors
Water or liquid damage
Damage caused by using an incorrect charger, adapter or voltage
Normal wear and tear: scuffs, scratches, and fading on leather or cable jackets
Items returned incomplete, without their original packaging, accessories or magnetic ring
Faults reported more than 7 days after delivery
Change of mind, wrong item ordered, or wrong colour selected

This is a replacement policy. We do not offer cash refunds.
The faulty item must be returned complete, with all accessories and original packaging.
If the returned item shows physical or liquid damage on inspection, the claim will be declined and the item returned to you.
If the same item is out of stock, we will offer a replacement of equal value, or hold your claim until stock arrives, whichever you prefer.
Replacement delivery is at our cost. One replacement per item.

Covolt reserves the right to inspect any returned item before approving a replacement.